On the 25th of May 2018, the General Data Protection Regulation (GDPR) came into force. The GDPR is a set of laws aimed at enhancing the protection of EU citizens’ personal data and increasing the obligations of organizations to deal with that data in transparent and secure ways. The GDPR applies not only to EU-based businesses but also to any business that controls or processes data of EU citizens.

To adhere to these new regulations, we introduced new tools for managing stored data to help you comply.

In this article

  • The basics of the GDPR
  • Managing stored data
  • Exporting data
  • Deleting data

The basics of the GDPR

Let’s first touch on the basics of the GDPR. There are a number of important terms related to the GDPR that you’ll see a lot: the controller, the processor, the data subject and personal data.

Let's explain these terms with a practical example:

Meet Annabel, an EU citizen. Let’s say Annabel’s data has been recorded in your CRM. In this case, Annabel is a “data subject” and your company is the “controller” of her “personal data” (any information that could be used to identify Annabel). If you acquired Annabel’s contact information via Foleon (e.g. through a form), then Foleon acts as the “processor” of Annabel’s data on behalf of your company.

With the introduction of the GDPR, data subjects like Annabel are given an expanded set of rights, and controllers and processors are required to adhere to an expanded set of regulations. If you’d like to know more about the new rights and regulations, you can read the GDPR in full here: https://gdpr-info.eu/.

Managing stored data

We introduced new tools for managing stored data to help you comply. When you’re on the dashboard, you can access these tools via the drop-down in the top right. Click on Account.

Next, click on Stored data.

Exporting data (right of access)

One of the new rights introduced by the GDPR is the right of access. The GDPR empowers individuals to exercise this right, meaning that you’ll need to be able to show what data you have on them without undue delay if they ask you to do so.

Here, you’ll be able to export all information related to an email address. Simply fill in an email address and click on Export. You’ll receive an email containing a data export afterward.

Deleting data (right of erasure)

Another one of the new rights introduced by the GDPR is the right of erasure (also known as the ‘right to be forgotten’). The GDPR empowers individuals to exercise this right, meaning that you’ll need to delete their data without undue delay if they ask you to do so. 

Here, you’ll be able to delete all information related to an email address from your account (and our servers) completely. Simply fill in an email address and click on Delete. You’ll receive a confirmation email afterward.

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